How do I know my size?
What kinds of materials are used to make Whitesoul shoes?
Where can I buy your shoes?
Is a Purchase Possible Without Customer Registration?
Do you have stores/outlets as well?
Account Related Queries
Why do I need to register on WhiteSoul?
How to register for an account? What is the validity of my account?
Is my personal information safe & secure?
I forgot my password. How do I reset it?
How can I update/change my account information?
How can I unsubscribe from your emails?
Order Related Queries
What are the product categories that you deal in?
How can I change my shipping address?
After ordering a product, I want to change the shipping address that has not been provided at the time of registration. Is it possible?
Can I order a product over phone?
What payment methods are accepted at WhiteSoul?
Is it safe to shop online using my debit/credit card/Net banking credentials?
What happens to a deduction made on my card or net-banking for a failed order?
What happens if the product added to cart goes out of stock?
Can I cancel my order?
Can I cancel my exchange order?
Can I cancel an order which has not been delivered to me but payment is already deducted?
Are there any hidden charges on cancellation of an order?
I live out of India. I want to buy a product on WhiteSoul. Do you deliver products abroad?
Can I order more than one Address?
What are the shipping charges and/or are there any additional charges?
How can I track my order?
What is the estimated delivery time for an order?
Returns / Exchanges
What is your return policy?
How do I make a return?
What should I do if my order is received in a damaged condition?
Are there specific Set Standards under which the product returns/replacements may be rejected?
What categories fall under non-returnable categories?
My return process is initiated, but the reverse pick up has not been made till now, what do I need to do?
Do I need to return the product in its Original packaging?
Will I be charged for the returns?
Can I try the Sneakers first & then Decide to purchase then?
Can I exchange a product for another product on the website?
Shall I need to return the received gifted Item along with the Purchase while returning to product during any Promotional Offer?
I haven’t received my refund amount yet!
My area is not serviceable for return, how do I return my order?
Would I bear my charges of Self-Courier?